General FAQs

Is this product made in Australia?

All our products are made and manufactured in Australia. NSW to be exact.

What does vegan formulated skincare mean?

We only produce Vegan Formulated Skincare. It is good for animals, as by definition - Vegan means“containing no animal products or animal byproduct”and typically is also “cruelty-free” (no animals were harmed or tested in creating KenzaKo products). Having a clear conscience knowing your choices as a consumer are contributing towards a kinder, safer world for animals.

Is Kenzako cruelty-free?

Yes, KenzaKo is 100% Cruelty Free Brand. Our products are never tested on animals, including their raw materials.

Are your products natural and vegan?

YES, we are a 100% Natural and Vegan Formulated Skincare Brand.

At KenzaKo HQ we only believe in natural and pure ingredients. We only want minimal ingredients on that product list.

What is a small batch beauty?

Small batch beauty is a beauty production method in which products we produce are in much smaller amounts than is conventional. In this form of production, products are handmade rather than made by machines, and it allows KenzaKo to minimise waste and avoid overproduction and help the environment.

How long does your product last?

Refer to the expiry date on the packaging. You will also see are jar and the month, this is how long you can use the product for once you've opened the product.

How would I know if this product is safe to use?

Please read the product lable for safety and care or email

Which currency will I be charged in?

You will be charged in your local currency.

Is this safe to use for pregnant and lactating moms?

Our products are safe, natural, and vegan. Please always check with your doctor prior to use.

How do I contact your customer service support?

You can reach out to us at

We will respond to you within 24 hours.

Order FAQs

I've made a mistake in my order, can I change it?

You can reach out to us at for any order- and product-related inquiries within an hour after you placed the order.

How can I track my package?

You will receive an email about your package with the package tracking number. Ensure you have signed up and use a valid email address.

There is a missing item on my package.

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our customer care team at with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

I've received a damage or faulty item

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team a and include your order confirmation number in the subject line. Items must be returned in their original condition; no refund can be made for products that have been used.

*We don't offer refunds or accept returns for change of mind, including a satisfaction guarantee as everyone's skin is different and therefore results may vary. 

Is it safe to use my credit card on

Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details are 100% safe-as, always.

Will you give out my personal details?

No! Never do or will.



AHAs are a group of acids that naturally occur in certain foods. Many cosmetic treatments and products contain AHAs as a means of exfoliating the skin.

AHAs work by loosening the top layer of old skin cells by breaking down the gluey substance that keeps skin cells joined together. This encourages the skin to grow more cells, increasing cell turnover.


There are several types of AHAs.

Lactic acid, which is present in dairy and fermented vegetables. Glycolic acid, which comes from sugarcane. Malic acid, which is present in apples. Citric acid, which is present in citrus fruits. Tartaric acid, which is present in grapes

Lactic and Glycolic acid are some of the most well-known AHAs. But all AHAs work in a similar way.

What are the benefits of AHAs?

AHAs have a number of potential uses for the skin, including:

Gentle exfoliation

AHAs can be a good alternative to other methods of exfoliation, such as using abrasive brushes, scrubs, or face cloths. These methods of mechanical exfoliation can be harsh and cause irritation.

Exfoliation with a low-strength AHA may be more suitable for those with dry or sensitive skin.

Improving skin texture

Acid exfoliants, such as AHAs, can remove rough or flaky skin without causing irritation. As a result, they can reduce the appearance of dry skin, blemishes, and keratosis pilaris.

Reducing the visible signs of aging

Over time, and with exposure to the sun, the turnover of new skin cells slows down. This can increase the appearance of fine lines and wrinkles.

AHAs help to remove the top layer of dead skin cells, revealing fresh new cells underneath. With long-term use, AHAs may also increase collagen and elastin in the skin.

These substances give the skin structure and elasticity, but they naturally decrease with age. By using AHAs regularly, people may notice their skin looks plumper.

Reducing hyper pigmentation, melasma, and sun damage.


Our AHAs are water-soluble acids made from sugary fruits. They help peel away the surface of your skin so that new, more evenly pigmented skin cells may generate and take their place. After use, you'll likely notice that your skin is smoother to the touch.

Will the kenzako aha body scrub make my skin glow?

AHAs are a natural exfoliator, helping to remove dead skin cells to reveal fresh skin cells underneath. It's one of these ingredients that will leave your skin glowing with health and vitality - and you need it in your skincare routine.

AHA Safety precautions

As with other skin care products, it is important to take the following precautions before using an AHA:

Test on a small area of skin before applying to a larger area, if the product causes irritation or stinging, rinse thoroughly.

People should not use AHAs if they have broken skin or sunburn. Do not use AHAs on infants or children.

Is pink salt good for skin?

Pink salt has anti-inflammatory properties that heal and soothe skin by calming irritations and breakouts. It also helps retain moisture in the deeper layers of the skin.

Why use KENZAKO Himalayan Pink Saly Body Scrub?

It is a powerful detoxifier that helps to extract the toxins out of your skin. It penetrates your skin leaving you feeling refreshed and nourished.

Highly moisturising, slows the signs of ageing and improves the appearance of scars, sunburn and other skin irritations.


Do not use on broken, irritated or sunburnt skin. Use prior to shaving.

Shipping and Returns

What shipping method do you use?

At KenzaKo we've partnered with Sendle. Sendle is Australia's first 100% carbon neutral shipping service. That means we get your goods where they are going while taking care of the planet.

What details need to be included on my shipping address?

To avoid shipping and delivery delays, you must make sure to fill out your shipping address completely and correctly, including a house number, street name, city, postal code, country and active email address and contact number.

How much does shipping cost?

All orders Australia wide are at a standard flat rate of $9.99 with a delivery time between 2 to 8 days with TRACKING.

Where do you ship from?

We ship from Sydney, Australia.

Do you ship internationally?

YES, we ship worldwide. Delivery time is standard international from 6 to 27 days.

What are your accepted payment methods?

We accept PayPal and most major credit cards, including MasterCard, Visa, American Express and Discover. Afterpay and Klarna is also available for Australia and USA residents.

We're here to help

You can reach out to us at

We will respond to you within 24 hours.